Terms and Conditions

Capricorn Sea Kayaking terms

Terms and Conditions 

CANCELLATION POLICY

Our cancellation policy is as follows:

Learn to Surf and Stand up Paddle Boarding: If you cancel within 72 hours of tour commencement then you forfeit 100% of tour cost, no refunds are then given. If conditions are unsuitable we will advise another day to rebook or offer a full refund.

Full Day, Half Day and 2 Hour Tours: If you cancel within 72 hours of tour commencement then you forfeit 100% of tour cost, no refunds are then given.

3 Day Tours: At least 14 days notice of cancellation is required. If you cancel within 14 days of tour commencement then you forfeit 100% of tour cost, no refunds are then given. We advise you to have travel insurance cover to cover the cost of the tour in the case of emergencies, travel delays or unforeseen changes.

5/7 & 14 Day Tours: At least 30 days notice of cancellation is required. If you cancel within 30 days of tour commencement then you forfeit 100% of tour cost, no refunds are then given. We advise you to have travel insurance cover to cover the cost of the tour in the case of emergencies, travel delays or unforeseen changes.

What if there is bad weather?
If we cancel due to bad weather, we will either re-schedule your tour or refund your full tour cost.
Some booking agents may charge an administration fee, Capricorn Seakayaking do not.

In the event of the tour being aborted for unforeseen reasons a possible partial refund will be considered upon application for full paying customers

Capricorn Seakayaking reserve the right to remove customers from tour's or split apart participants if they cannot speak or understand sufficient English, cannot swim at least 100mtrs and/or weighing over 115kg. This policy is legally binding document between Department of Parks and Wildlife and Capricorn Seakayaking's operational guidelines under duty of care to participants. This option is exercised at the guides discretion depending on environmental factors and participant ability.

*All Children must be accompanied by an Adult or Legal Guardian